Refund policy
# RETURN, REFUND & EXCHANGE POLICY
Thank you for shopping with Ambrosiya. We strive to provide high-quality imported food products, chocolates, beverages, dry fruits, frozen items, and gift hampers. Due to the nature of consumable products, we follow a limited return and exchange policy.
1. No Return Policy
For hygiene and safety reasons, we do not accept returns on:
- Imported food items
- Chocolates
- Beverages
- Dry fruits
- Frozen products
- Opened or used products
- Gift hampers
Once delivered, products cannot be returned unless they are damaged, expired, defective, or incorrect.
2. Exchange Eligibility
Exchanges may be accepted only in the following cases:
- Wrong product delivered
- Damaged product received
- Expired product received
- Missing item in the order
Customers must inform us within 24 hours of delivery.
3. Required Proof for Exchange
To process an exchange request, customers must share:
- Order number
- Unboxing video
- Clear product photos
- Packaging images
- Invoice copy (if available)
Without proper proof, exchange/refund requests may not be approved.
4. Exchange Process
- Once the issue is verified by our team, an exchange or replacement will be arranged.
- Replacement delivery timelines may vary depending on product availability and delivery location.
- If replacement is unavailable, store credit or refund may be provided at our discretion.
5. Refund Policy
Refunds will only be processed in cases where:
- Replacement product is unavailable
- Order cannot be delivered
- Order is cancelled by us due to stock unavailability
Approved refunds will be processed within 7–10 business days to the original payment method.
6. Non-Eligible Cases
Exchange/refund requests will not be accepted for:
- Minor packaging dents during shipping
- Melted chocolates due to weather conditions
- Change of mind after order placement
- Incorrect address or contact details provided by customer
- Delivery delays caused by courier partners or natural conditions
7. Order Cancellation
- Orders can only be cancelled before dispatch.
- Once shipped, orders cannot be cancelled.
- Frozen products, custom hampers, and special imported products may not be eligible for cancellation.
8. Cash On Delivery (COD)
- COD charges of INR 69 are non-refundable.
- Repeated fake or rejected COD orders may lead to COD restriction for future purchases.
9. Contact Us
📞 Customer Support / WhatsApp: 7838359933
📧 Email: Ambrosiya2020@gmail.com
🕒 Support Hours: Monday – Saturday | 10 AM – 6 PM